Shipping & Delivery Policy

Effective Date: January 1, 2026

Shipping Options

We offer two delivery solutions:

Option 1: Standard Manufacturer Direct Shipping (Default)

Products ship directly from the manufacturer via freight carrier.

Cost: Varies by product and destination
Timeline: 5-14 business days after manufacturing
Customer handles: Receiving coordination and delivery scheduling with freight carrier
Storage: You're responsible for secure storage at your property

Option 2: Speedman Logistics White-Glove Service (Recommended)

Our premium white-glove delivery partner manages transport, storage, and scheduling.

Includes:

Professional handling with specialized vehicles and equipment
Secure, climate-controlled warehouse storage until you're ready for installation
Flexible delivery scheduling coordinated with your installer
Expert placement at your desired location
Packaging removal and disposal
Real-time communication and order tracking

Cost: $400-800+ (depending on distance, product size, and storage duration)

Flat-rate delivery fee
Warehouse storage: $50-150/month
Installation coordination: $200

Timeline: Flexible—we deliver when your installer is ready, not when the freight arrives

Service Area

Primary: Orange County, California
Extended: Southern California (Los Angeles, San Diego, Riverside, San Bernardino counties—additional fees may apply)

For shipping outside Southern California, contact us for availability.

Order Timeline

Consultation & Specification: 2-5 business days
Quote & Approval: 1-3 business days
Order Placement: 1 business day
Manufacturing: 2-4 weeks
Quality Control & Shipping Arrangement: 3-5 business days
Transit: 5-14 days (standard) or flexible (Speedman Logistics)

Total: Typically 3-6 weeks from order to delivery

Choosing Your Shipping Method

Choose Standard Shipping If:

You want the most economical option
You have secure storage at your property
Your installer can coordinate directly with the freight carrier
You're comfortable managing product protection

Choose Speedman Logistics If:

You want premium handling for luxury products
Your property lacks secure storage space
You want flexible delivery scheduling
Your installation is scheduled weeks or months after purchase
You prefer us to coordinate everything

Receiving & Damage

Upon Delivery:

Inspect all products for visible damage
Report damage within 24 hours with photos

Damage Claims:

Standard shipping: We assist in filing claims with the freight carrier (manufacturer/carrier is responsible)
Speedman Logistics: Speedman handles claims through their insurance

Note: Manufacturers maintain warranty coverage for defects. We facilitate the claims process.

Scheduling & Changes

Standard Shipping

You coordinate delivery timing directly with the freight carrier
Contact us to assist with rescheduling requests

Speedman Logistics

We coordinate delivery with you
Available: Monday-Friday, 7 AM - 5 PM
Confirm delivery 48 hours in advance
First reschedule is free (within the same month)
Additional reschedules: $75 each
Must request rescheduling at least 3 business days before delivery

Frequently Asked Questions

Q: How long does delivery take?
A: 3-6 weeks total, including 2-4 weeks of manufacturing.

Q: Can I store products with Speedman Logistics while waiting for my installer?
A: Yes. This is a primary benefit. Storage costs $50-150/month depending on product size.

Q: What if my product arrives damaged?
A: Report damage within 24 hours with photos. Standard shipping claims are handled with the freight carrier. Speedman Logistics claims are covered by their insurance.

Q: Can I reschedule my delivery?
A: Yes. For Speedman Logistics, your first reschedule is free. Request changes at least 3 business days ahead. Standard shipping rescheduling depends on freight carrier availability.

Q: Do you offer international shipping?
A: No. Contact the manufacturer directly for international options.

Q: Can I pick up my order instead?
A: No. All orders require professional delivery due to size and fragility.

Liability

Manufacturers are responsible for product defects or manufacturing flaws
Freight carriers/Speedman Logistics are responsible for damage during transit and delivery
You are responsible for inspecting products upon delivery and reporting damage within 24 hours
We are not liable for damage caused by shipping carriers or for your failure to report damage promptly

Contact Us

For questions about shipping or delivery:

that1doorguy.com
Email: info@that1doorguy.com
Phone: 949-541-1530
Costa Mesa, California